TJS Financial Planning Pty Ltd ACN 616 361 301 (“we”, “our”, “us”) is committed to providing you with the highest levels of customer service and to protecting your privacy. We are bound by the Privacy Act 1988 (Cth) (“Privacy Act”), which sets out a number of principles concerning the protection of your personal information known as the Australian Privacy Principles.
Personal information includes information or an opinion about an individual that is reasonably identifiable. The personal information we collect and store may include your name, birth date, current and previous addresses, phone numbers, email addresses, work-related information, occupation, preferences for using our websites, driver’s license details, web log, computer, device and connection information and your banking details. This is not an exhaustive list of information we may collect or store as it may depend on the service or product being offered. If you don’t provide us with this information, unfortunately we may not be able to provide you with the service you require.
We may collect these types of personal information either directly from you, or from third parties. We collect personal information in a number of ways, including:
In most circumstances, it will be necessary for us to identify you in order to successfully do business with you, and this will include you providing us with photo identification and any other documents required for us to verify your identity such as your driver’s licence and passport details.
Your personal information may be used to;
We and/or our selected business partners may send you direct marketing communications and information about our service. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act.
If you do not want us to contact you to promote and market our products, services and special offers to you, please email firstname.lastname@example.org. If you’ve subscribed to receive specific emails or SMS/MMS from us, you’ll continue receiving them unless you unsubscribe by following the instructions in these messages to cancel your subscription.
We may disclose your personal information to other organisations, but we’ll only do this in relation to us providing our services to you or as otherwise set out in this policy. We take all reasonable steps to maintain the security of your personal information and to protect it from unauthorised disclosures.
TJS Financial Planning Pty Ltd has processes in place that require organisations to adhere to confidentiality obligations to protect your personal information.
These organisations may be based locally or overseas. They may carry out functions for us such as:
In addition, we may disclose your personal information to:
When we share your information with a third party, we will require that the third party only use, store and disclose your information in a way that is consistent with this policy.
There are some circumstances where your personal information is disclosed outside of Australia including for information management and storage purposes such as cloud computing. The countries where these disclosures occur are primarily Philippines, India, United States of America, Canada and Israel. This list is not exhaustive and may change from time to time depending on who we partner with. We will endeavor to update this list on a periodic basis.
When you provide your personal information to us, you consent to the disclosure of your information outside of Australia. We will take reasonable steps within our capacity to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles.
When you visit our sites our web servers record anonymous information such as the time, date and URL of the request. This information assists us to improve the structure of our websites and monitor their performance. Sometimes we also use third parties to analyse this information.
Sometimes cookies may collect and store personal information about you. We treat this information in the same way as any other personal information you provide. You can adjust your internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas or experience the added features offered with the enablement of cookies.
We also collect and manage Internet Protocol (IP) addresses – the unique identifier on your computer or device. It’s used for the purpose of providing internet session management and to detect any misuse or fraudulent activities involving our websites.
TJS Financial Planning Pty Ltd may use third parties to analyse usage statistics. Such analysis is performed using data collected from our websites. The technology is not intended to collect personally identifiable information, however in limited circumstances some personally identifiable information is collected, for example, an email address incorporated into a URL string. Personally identifiable information collected in this way is not used by the third party or TJS Financial Planning Pty Ltd for any other purposes besides the analysis.
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.
We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up to date. However, the accuracy of that information largely depends on the details you give us. If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected. Please keep us up to date with any changes.
We aim to keep personal information only for as long as we need it for business, accounting or legal reasons and purposes. When we no longer need such information, for example at the end of our engagement, we may destroy the collected information.
You can request access to any of the personal information we hold about you at any time. Depending on the type of request that you make we may respond to your request immediately, otherwise we usually respond to you within seven days of receiving your request. We may need to contact other entities to properly investigate your request.
Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
We take the protection of our client’s privacy very seriously. If you have any privacy concerns or believe that your personal information is inaccurate or has been collected, used or disclosed in a manner contrary to privacy law we encourage you to raise any concerns you have with us by emailing or by calling (03) 9770 2255 so that we can take steps to address them.
In most cases we will ask that you put your request in writing to us and for you to include your name, email address and/ or telephone number and clearly describe your concerns and/or complaint. We will investigate your complaint and will use reasonable endeavours to respond to you in writing within 30 days of receiving the written complaint. If we fail to respond to your complaint within 30 days of receiving it in writing or if you are dissatisfied with the response that you receive from us, you may have the right, depending on the jurisdiction, to make a complaint to the applicable regulator.
Further information on privacy is available at the website of the Office of the Australian Information Commissioner https://www.oaic.gov.au/.
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